No Itemized Inventory: We do not inventory individual items contained within your wash-and-fold order upon drop-off. Consequently, we cannot verify the presence or condition of specific items prior to processing.

Maximum Reimbursement Cap: In the unlikely event that an item is lost or damaged during our machine wash or tumble dry process, our total liability is limited to a maximum of $25.00 per individual garment, with an absolute lifetime maximum cap of $300.00 per entire laundry order/bag.

Depreciated Value: Reimbursement is calculated based on the current depreciated, used value (Actual Cash Value) of the garment, not the original retail purchase price.

We are not responsible for, and will not reimburse for:

Pre-existing Damage: Weakened fabrics, torn seams, fraying, or bleeding colors inherent to the garment’s age or quality.

Loose Items in Pockets: Damage caused to your clothing (or our machines) by pens, markers, crayons, chapstick, coins, keys, or sharp objects left inside garment pockets.

Special Care Items: High-value or delicate garments (e.g., silk, wool, cashmere, leather, or dry-clean-only apparel) placed inside a standard wash-and-fold bag against manufacturer care tags.

48-Hour Reporting Window: Any claim regarding missing or damaged items must be reported to our management team in writing within 48 hours of order pickup or delivery. Claims made after this window cannot be honored.

Required Documentation: To process a claim, customers must provide proof of purchase or a digital receipt for the item, along with the original order number or transaction ticket.

Form of Payout: Approved claims will be issued in the form of Check at the sole discretion of management.